Never-Enuff Internet and Computer Services ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when using our wireless internet and related services. This Privacy Policy outlines how we collect, use, store, and protect your data.

1. Information We Collect

We collect personal information necessary to provide and maintain our services, including:

• Full name
• Billing and service addresses
• Email address
• Phone number
• Payment and billing information

In addition, we automatically collect certain technical data when you use our services:

• IP addresses assigned to your connection
• Device identifiers (MAC addresses of customer premises equipment)
• Bandwidth usage and data consumption
• Connection times and session duration
• Network activity logs (for network management and security purposes only)

2. Customer Network Information Protection

As a broadband internet service provider, we collect and have access to information about your use of our network services. This includes data about the quantity, technical configuration, and amount of use of your internet service ("Customer Network Information" or "CNI"). We treat this information with the same care and protection as your personal information.

We protect your Customer Network Information by:

• Using it only to provide, maintain, and improve your internet service
• Not selling or sharing it with third parties for marketing purposes
• Implementing technical and administrative safeguards to prevent unauthorized access
• Training employees on proper handling of customer information

3. How We Use Your Information

We use your personal and technical data to:

• Provide and manage your internet service
• Handle billing and account management
• Detect and prevent network abuse and fraud
• Offer customer support and troubleshoot service issues
• Send service updates, newsletters, and occasional marketing emails
• Improve the performance and security of our network
• Comply with legal obligations and respond to lawful requests

4. Third-Party Service Providers

We use trusted third-party service providers to help us deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and not use it for other purposes.

Our current third-party service providers include:

• WHMCS: Our billing and customer management platform. Stores customer account information, service subscriptions, and billing history.
• Stripe: Our payment processor. Handles credit card transactions securely. We do not store your full credit card number on our systems; this data is managed by Stripe in compliance with PCI-DSS standards.
• ISPConfig: Web hosting control panel for customers who subscribe to our web hosting services. Stores website files, email configurations, and hosting account details.
• Carbonio CE: Email services platform for customers who subscribe to our email hosting services. Stores email messages, contacts, and calendar data.

Each of these providers maintains their own privacy policies. We encourage you to review them if you have questions about how they handle data.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following table outlines our standard retention periods:

After the retention period expires, data is securely deleted or anonymized so that it can no longer be associated with you.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Remember your preferences on our customer portal

You can control cookie settings through your web browser, but disabling cookies may affect the functionality of our site.

7. Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may disclose your information only in the following circumstances:

• Service Providers: To our trusted third-party service providers as described in Section 4, solely to help us deliver our services.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or governmental requests.
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our customers or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

8. Age Restrictions

Our services are intended for users 18 years of age or older. We do not knowingly collect or store personal data from individuals under 18. If we become aware that we have collected personal information from a minor, we will take steps to delete such information.

9. Data Security

We take appropriate measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure password policies and access controls
• Regular security updates and patches to our systems
• Firewalls and intrusion detection systems
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

10. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify affected customers and relevant authorities as required by applicable law. Notification will include information about the nature of the breach, the types of data involved, and steps you can take to protect yourself.

11. Email Communications

We may occasionally send newsletters or service-related announcements. You can opt out of non-essential communications by following the unsubscribe link in our emails or by contacting us directly. Note that you cannot opt out of service-related communications (such as billing notices, service outage alerts, or account security notifications).

12. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal and business obligations.
• Portability: Request a copy of your data in a commonly used electronic format.

To exercise any of these rights, please contact us using the information provided below.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

14. Contact Information

For questions about this Privacy Policy, to exercise your rights, or to report a concern about your data, please contact us: